Customer Service Seminar

Course Specifications

Course Length: 6 Hours

Course Description

This course provides the basic concepts and current trends in the customer service industry.

Prerequisites

N/A

Performance-Based Objectives

Upon successful completion of this course, students will be able to:

   Master the Basics

   Think "Relationship"

   Make it Difficult to be Difficult

   Develop an "Attitude of Gratitude"

   Keep Their Best Interest in Mind

   Follow with Follow-up

   Feast on Feedback

   Keep Learning

   Make Them Want to do Business with You

   Take Advantage of Technology

   Focus on the People Who Focus on the Customers