Receptionist/Data Entry Clerk

11 weeks · 330 hours

Receives callers at establishment; determines nature of business and directs calls to destination; Obtains callers’ names and arranges appointments.  Directs callers to destination and records name, time of call, nature of business, and person called.  May operate telephone system to receive incoming messages.  May type memos, correspondence, reports, and other documents.  May enter data into spreadsheets or databases.  Other job titles include:  Dispatcher, Front Office Desk Clerk, Office Assistant, Information Clerk, and Receptionist.

 

Computer Basics I (Windows, Internet)  30 hrs

Computer Basics II (Outlook)  30 hrs

Electronic Spreadsheets (Excel)  30 hrs

Database Management (Access)   30 hrs

Word Processing (Word)  60 hrs

Data Entry Practicum  30 hrs

Keyboarding Program Ongoing, Daily

Customer Service and Office Communications  30 hrs

Business English  30 hrs

Business Writing  30 hrs

Final Review and Projects  30 hrs