Sales and Customer Relations

15 weeks · 450 hours

Prepares documentation, publications, and brochures. Makes revisions for marketing of products/services.  Makes cold calls and follow-up calls on current and potential customers in order to make presentations and close sales.  Maintains computerized cross-reference of products and clients.  Creates marketing tools for alternative media presentation.  Prepares and submits periodic reports and marketing/sales statistics. Alternative job titles include:  Customer Service Representative or Clerk, Marketing Assistant, Reservationist, Sales Representative.

 

Computer Basics I (Windows, Internet)  30 hrs

Computer Basics II (Outlook)  30 hrs

Electronic Spreadsheets (Excel)  60 hrs

Word Processing (Word)  60 hrs

Database Management (Access)  60 hrs

Customer Service and Office Communications  30 hrs

Graphics on the Web (PhotoShop)  60 hrs

 

AND (DESKTOP PUBLISHING SPECIALITY)

Presentation Graphics (Power Point)  60 hrs

Desktop Publishing  60 hrs